Frequently Asked Questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Please visit our contact page.
Order
Once your order has been placed we cannot revise it. We cannot cancel an order or change the shipping address after it has been placed.
No, we do not offer price matching and cannot add a promo code or discount to an order that has already been placed.
Shipping & Delivery
Please note, we do not ship on Fridays, Weekends and/or Holidays.
A shipping confirmation email will be sent out at that time.
Your patience is truly appreciated!
We use standard shipping services for both domestic and international orders.
**Please keep in mind that this is an estimated delivery time provided by our carriers. On rare occasions your package can arrive outside the estimate timeframe.
Carriers will leave you an attempted delivery notice. You can usually fill out the notice and leave it somewhere visible for your carrier or arrange redelivery through their website.
It can take a while for us to receive an undeliverable package. You will be contacted once we receive your package about reshipping information. Please note you will be responsible for reshipping costs.
You will be responsible for all taxes and duties applied to your package. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
Unfortunately, once packages are in the carrier’s hands, they are out of our control. That being said, we know how frustrating it can be and we are here to help!
As stated at checkout, if you opt out of shipping protection, our hands are tied. You need to work directly with the carrier to resolve this issue, as they do not guarantee insurance to us and we cannot take on their liability when they refuse to reimburse us for lost or damaged packages. We have given you the opportunity to insure your package via shipping protection. If you choose not to use it, the liability falls on you.
- If you purchased shipping protection at checkout:
Please contact us regarding your missing package.
- If you did not purchase shipping protection:
As a small business, we cannot take on the liability of carriers losing our packages and not reimbursing us for them. This is why we implemented shipping protection. We ask for your patience and understanding when working through these issues, as this is something that is very frustrating and time-consuming for us too.
Please feel free to reach out to our customer service team through our website for additional assistance. Thank you!
Returns & Refunds
Please contact us through our website within 2 days from the time your package was delivered so we can arrange for a replacement or repair.
It typically takes 7-10 business days from the day we receive your return for us to process. During busy seasons it may take a little longer. We really appreciate your patience 🙂
ORDERS PLACED DURING OUR 4TH OF JULY SALE (07/03-07/06) ARE NOT ELIGIBLE FOR RETURN/EXCHANGE. THIS EXCLUDES ITEMS PURCHASED AT FULL PRICE
Yes! Please see our return policy and information page for details.
No, all sales items are final.
*Excludes welcome discounts.
We reserve the right to cancel items off your order that we are unable to fill. We apologize for the inconvenience.